Customer Success Specialist

London, England, United Kingdom · Customer Success · UK-CSR


Captini is growing at an explosive pace by every measure - revenues, people, innovation, and customers. As one of the fastest growing startups in the WiFi marketing sector we connected over 30 million guests in 2018 across thousands of hospitality venues around the globe. We are expanding teams across the organisation to revolutionise the hospitality sector and realise our goal of delighting our customers and delivering outstanding customer experiences.

We're looking for an amazing Customer Success Specialist to join our team in London. The ideal candidate will build strong relationships with customers ensuring successful deployment of Captini products and services. Your efforts will drive customer satisfaction and happiness.

Your role

Reporting into a Customer Success Manager, you'll work in a close-knit team of 6. You'll be helping us address a unique challenge of understanding our customers’ needs and strategic objectives as they get to know Captini's platform and grow their business with us.

Acting as a customer liaison, you will be responsible for successful product adoption, starting with a seamless onboarding process and onwards into a long term relationship, ensuring that we're continuously delighting our customers. You'll build relationships with our customers, understand their objectives, and deliver the best experience for them from the very beginning.

You are

Your typical day may involve


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Why you’ll love working at Captini

We are a diverse team of around 40 people based in super cool offices near Shoreditch, London and Brickell, Miami. We care deeply about enabling a great culture which is inclusive no matter your background. We celebrate our diverse group of talented employees and we pride ourselves on our transparent, collaborative, friendly and respectful culture.We’re also a community that believes in development and promotion from within. As a rapidly expanding business, there will be continued opportunities for progression.

We offer a full slate of benefits, including competitive salaries, stock options and pension plan. We believe in flexible working and offer all team members unlimited holidays and host regular company get-togethers and quarterly socials. We have weekly catered lunches and of course, fully stocked fridges and cold brew on tap.

Think you fit the bill? We'd love to hear from you!

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